AREAS GREY DIGITAL PRODUCT REFUND POLICY

PROBLEMS WITH A DIGITAL PRODUCT

Please contact Areas Grey where:

• the wrong file was supplied;

• the file is missing, corrupted or cannot reasonably be opened;

• access to a legitimate purchase has failed;

• the product is materially different from its description;

• the same order was charged more than once;

• the digital content does not meet applicable statutory requirements.

Depending on the circumstances and applicable law, Areas Grey may:

• restore access;

• provide the correct or replacement file;

• repair or correct the digital content;

• provide an appropriate price reduction;

• issue a partial or full refund.

For digital content that does not conform to the contract, the statutory remedy is generally repair or replacement first. A price reduction, potentially up to the full purchase price, may apply where repair or replacement is impossible or cannot be provided within a reasonable time without significant inconvenience. A full refund is available where the trader did not have the legal right to supply the content.

Where a full refund is issued, the customer’s licence to use the digital product ends and any retained copies must be deleted. 

REQUESTING HELP

Contact:

A.Grey@AreasGrey.com

Include:

• the email address used for purchase;

• the product name;

• the order reference;

• a clear explanation of the problem;

• screenshots or technical details where useful.

Approved refunds will normally be returned through the original payment method. Where consumer law specifies a time limit, the refund will be processed without undue delay and no later than 14 days after Areas Grey agrees that the refund or price reduction is due.